All outlet purchases must be returned to Cole Haan outlet stores only. All full-price retail purchases must be returned to Cole Haan full-price retail stores only. All other requests should be directed to the original place of purchase. Cole Haan retail or outlet store returnsCole Haan stores can only process returns from purchases made at our retail and outlet stores, or as stated within the Online Order policy. Please note: Canadian, PayPal, Amazon Payment, Affirm, International Checkout and Final Sale orders cannot be returned at any Cole Haan Retail store.Online orders shipped to US addresses may only be returned to Cole Haan retail stores in the United States. To download a Return form with your order information, please click here. Your return must include the return form or order confirmation provided with your original order. (3) In-store Returns of Online Orders Merchandise purchased at be returned to any Cole Haan retail store for your convenience, free of charge. Packaging must be returned using a trackable method. (2) Use Another Shipping Method Complete the return form included with your order and repack merchandise in the original package, enclosing the completed form. Please retain the bottom portion of the UPS label containing the tracking information for your records. Affix the UPS pre-paid label included in your package and drop off in any UPS drop box, UPS Store or give to any UPS driver. Repack merchandise in the original package, enclosing the completed form. Methods available for Online Order Returns: (1) Use Our Pre-paid Shipping Label Complete our returns process to download a Return/Exchange packing slip, and Prepaid Return label. Returned merchandise to our warehouse will be processed as a refund to your PayPal or Amazon account.International Checkout orders may not be returned or exchanged.Any items purchase as Final Sale may not be returned or exchanged. Please note the following exceptions to our Return Policy:For Canadian orders, please contact Customer Service for Return Authorization forms at 80For orders placed on, please visit /returns to request return authorization.Exchanges are not offered on PayPal, Affirm or Amazon Payment orders. Unfortunately, item availability is not guaranteed. You will receive a return confirmation email for the items you are returning and a shipping confirmation email for the exchange replacement items when they are on their way. Exchanges are processed in two different steps. To return or exchange an item, please pack it in its original condition and send it back to us using one of the three methods described below. Please allow up to one billing cycle for the credit to post to your account. You will receive a refund based on the original form of payment. Please allow 2-3 business days to process your return once received at our warehouse. Your online order’s packing slip is required with all returns. Cole Haan will accept any unworn or unaltered merchandise Online Order ReturnsFor products purchased on original shipping charges and any shipping taxes are non-refundable. Cole Haan reserves the right to deny refunds for a Start a ReturnĮvery Cole Haan product is backed by our long standing tradition of quality and Craftsmanship. Returns & Free ExchangesĬole Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date. Refunds will be initiated in the original form of payment. Your account’s refund balance could take one billing cycle to appear. After they receive it at their warehouse, you must wait for them to process it for a minimum of two to three days. They will not refund the original shipping charges. Cole Haan will not accept your return if the item does not adhere to its terms and conditions. If, after making a purchase, you decide you are unhappy with it Any unused item that has not been altered may be returned to Cole Haan within 30 days of the purchase date. What will they do if they make a mistaken decision and decide to return their purchase?Ĭole Haan does not skimp on the quality of their offerings. Most customers are always in uncertain conditions about their purchases. The return policy is always in need of each customer. The Cole Haan Return Policy has the capacity to accommodate all return requests from customers.
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